Refund Policy

Last Updated: 23 December 2023

Thank you for choosing The Nexthawk. This Refund Policy outlines our guidelines regarding refunds for services provided by The Nexthawk.

1. Refund Eligibility

1.1 Digital Services

Refunds are applicable to digital services provided by The Nexthawk if:

  • The service purchased is defective or does not meet the specifications as described.
  • The refund request is submitted within 3 days of the purchase date.

1.2 Consulting Services

Refunds for consulting services may be considered under the following circumstances:

  • The consulting service was not provided as agreed upon.
  • The client is dissatisfied with the quality of the consulting service.

2. Refund Process

To initiate a refund, please follow these steps:

2.1 Digital Services

  1. Contact our support team at [contact@thenexthawk.com] within 3 days of the purchase.
  2. Provide a detailed explanation of the issue or reason for the refund request.
  3. Our team will review your request and, if eligible, process the refund within 7 business days.

2.2 Consulting Services

  1. Contact your assigned consultant or our support team at [contact@thenexthawk.com] to discuss your concerns.
  2. If a resolution cannot be reached, submit a formal refund request within 3 days of the consulting service delivery.
  3. Our team will review your request and, if eligible, process the refund within 7 business days.

3. Exceptions

The following situations are not eligible for a refund:

  • Change of mind or personal reasons.
  • Failure to use the service.
  • Issues resulting from the client’s actions or third-party actions.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at [contact@thenexthawk.com].

We strive to provide exceptional services and are committed to resolving any issues promptly.

Thank you for choosing The Nexthawk.